THENTIQ CREATION uses the minimum information needed to run the store, fulfil orders, improve the shopping experience and protect the service.
When you browse, the store may record first-party technical and journey data such as an anonymous visitor identifier, pages or products viewed, interactions, device/browser information and referral information.
When you place or confirm an order, we collect the information you provide for fulfilment, such as your name, phone number, selected products, delivery or pickup details, order status and payment-reference information.
We use this information to operate the storefront, remember your cart where appropriate, process and support orders, arrange delivery or pickup, provide receipts and order updates, prevent abuse, understand abandoned shopping journeys and improve the store.
THENTIQ does not need your M-Pesa PIN and will never ask you to enter it on this website. Payment references and status information may be stored with an order so that payment and fulfilment can be verified.
Customer information is not sold to advertisers. Information is shared only when needed to operate the service, fulfil delivery, process a payment, comply with applicable legal obligations or protect the store and its customers.
Order and operational records are retained for legitimate business, support, accounting, fraud-prevention and continuity needs. Administrative access is protected and production backups are intended for service recovery.
You may contact THENTIQ to ask about personal information associated with your order, request a correction, or request deletion where retention is not required for legitimate business or legal reasons.
Use the same THENTIQ contact details shown on the storefront and include enough information for us to locate the relevant order or customer record.
